Frequently Asked Questions

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Here are the top 10 most often asked questions about Payworks.

• Question 1: Why should I change?

• Payworks offers all the expertise, service and affordability you're looking for with none of the shortcomings of other payroll outsourcing providers. No matter how you are currently processing your company payroll, Payworks can do it better.

  We supply the most innovative solutions and personalized support to make the payroll cycle as easy as possible. We are Canadian owned and operated, so we understand what it means to run a Canadian business.

  Most of all, we believe in building long-term relationships with our clients. Our company was developed from the ground up to fit our clients' diverse needs and we continually evolve to offer the best employee payroll, HR along with Time and Attendance solutions.

  Payworks will exceed your expectations.

• Question 2: What makes Payworks different?

• We are Canadian owned and know specific needs of Canadian businesses. After years of experience in the payroll management industry, Payworks’ management group founded the company to provide our clients with an alternative to traditional payroll service bureaus.

  We provide online payroll processing, HR, Employee Time Management and unrivalled client care support to improve efficiency and increase our clients’ bottom line.

  Payworks provides a higher standard of service, pure and simple.

• Question 3: Is the application easy to use?

• If you look at the testimonials, Payworks is used by people just like you and they love it! There are no cryptic messages or complicated input methods. Your information can be imported directly from POS, spreadsheets or even directly from employee swipe card systems. Once your information is entered into our system, you can easily fulfill any of your payroll/HR needs.

  Experience the benefits of unified database functionality with Payworks. This means that all of our solutions from Payroll, HRMS, Employee Time Management and Employee Self Service are integrated in a unified database so you only need to input data once. No repetitive data entry, no waiting for data to synch or update common fields.

  With the addition of our fully web enabled services, our products are more flexible than ever. Access our web products from anywhere, anytime. Multiple users can use any combination of our products at the same time with no additional user fees. Payworks works for you, so you can handle the day-to-day aspects of your business.

  Payworks is fast, simple and intuitive.

• Question 4: How fast is Payworks?

• Just enter your information using a wide variety of fast and easy input methods, and then use our helpful Payroll Preview function to ensure accuracy. Once you are satisfied with your payroll information we will handle the rest. Upon completion, employee pay statements are generated electronically for distribution and printing, then automatically emailed.

  Once your payroll is processed you can begin to use the information to proactively manage your company. Our powerful report-writing tool gives you the freedom to create, view and export any report on the fly, using any parameters you see fit.

  Payworks manages the details, so you can better manage your business.

• Question 5: How much will it cost?

• If you're not using a service bureau now, you will probably be surprised at how affordable Payworks payroll services and outsourcing solutions really are. You'll find that our fees are more than competitive with any other payroll service bureau in Canada.

  Go to Get a Quote for a fast and free online estimate.

  Improve efficiency, increase accuracy and lower costs with Payworks.

• Question 6: What if I have a problem with my payroll?

• We are payroll experts and it is our job to make sure that your payroll cycle goes smoothly. We keep up to date with all payroll legislation to ensure perfect payrolls for our clients. We can even help you understand the implications of new employment regulations and laws.

  Of course, you are the key to the process. You help us build a streamlined process for your unique needs. If you want self-sealed statements or cheques, we will provide them. You simply tell us what you need to make your payroll process go off without a hitch and we make it work.

  When you choose Payworks, a dedicated Client Service Representative familiar with your business and individual needs will be assigned to you. We walk all new users through the processes, either in person or over the telephone. Our user friendly on-line Manual and How to Guide contain a wealth of information.

  Of course, there is unlimited telephone support available anytime, so you will always feel confident using our solutions. Our dedicated Client Service Representatives are knowledgeable, friendly and committed to helping your business run as smoothly as possible. One to one service is just one of the things that makes Payworks better.

  We boast a 97% customer retention rate.

• Question 7: What about security?

• We encrypt in two ways. First, we use 128-bit encryption during the transfer of data over a secure connection and by incorporating our own encryption methods.

  Second, we utilize ScanAlert™ to monitor and scan our Payroll and HR web servers daily to detect security vulnerabilities and prevent attempted intrusions.

  For more information please read our privacy policy.

  Your sensitive data is safe and secure with Payworks.

• Question 8: Can you customize Payworks to work with my payroll needs?

• At Payworks, we provide conversion, implementation and training support to make your transition to our solutions as smooth as possible. We work with you to ensure that implementation takes place efficiently and within your timeframe.

  We convert your data to new formats, complete setup of your payroll, HRMS, and Employee Time Management, we even balance your last payroll run. We do it all to provide you with a database customized to your specific needs.

  With virtually unlimited payroll calculation formulas for earnings, deductions, benefits and accruals, we're equipped to handle pretty much any payroll requirement.

  Customised payroll reports created by you in minutes, and saved in your own library of reports, makes previously complicated reporting easy and simple. As well, our HRMS is highly configurable, so you can tailor the fields to track whatever you need.

  Our products are easy to use, flexible, and promise to make your life a lot easier.

• Question 9: What about innovation

• Before developing our unique products, we talked to front-line payroll managers, human resource professionals, finance experts and accounting professionals. We learned what today’s employers want, need and expect from a workforce management provider. Then, we responded by developing the Payworks payroll system around these four principles:

  • Perfect Payrolls
    Our application features a Preview Function to let you see your entire payroll and the complete results of each run before your payroll is finalized. Accuracy is priority one.
  • Ease of Use
    Our payroll product is extremely intuitive and simple to use.
  • Ad Hoc Reporting
    Use your database information to help manage what you need with ad hoc reporting.
  • Flexibility
    Customizable fields and the benefit of web-based controls mean that our payroll solutions are guaranteed to satisfy your specific needs.

  Our solutions were developed from the ground up for Payworks, and we continue to develop and release application updates to the excitement of our clients.

• Question 10: How do I get started?

• Go to our Get Started Page

Learn how our payroll services and HR solutions will save your business time and money, or contact us to speak to one of our knowledgeable account representatives.