Phishing emails are “spoofed” emails that pretend to be from Payworks (but aren’t from Payworks) and often send you to counterfeit websites that look like the real website.
Most phishing emails will present you with a situation that tries to provoke you into immediate action - and usually recommend that you click on a link in the same email to dispute a transaction or provide the requested information as soon as possible.
These emails try to get you to reveal sensitive personal information, such as your Social Insurance Number, bank or credit card numbers, PIN numbers, or account passwords.
When you receive an email, you should be suspicious if it:
If you have followed a link within an email to a Payworks site, you can use the visual cues below to ensure you are actually on the Payworks website. If these do not appear, we recommend closing your browser window immediately and logging into Payworks through your normal method, and not through a link in an email message.
If you’ve received an email from “Payworks” that appears suspicious, don’t open it or click on any links. Just forward it to your Payworks Client Service Representative, then delete the email from your inbox.
If you have already responded to a phishing email with any sensitive personal information, or entered that information on a site that pretends to be Payworks but isn’t, take action to secure those pieces of information as soon as possible. If you have questions, please contact your Payworks Client Service Representative or the Payworks 1-866-788-3500 number.
Visual cues to ensure you are on a legitimate Payworks website
Look at the web address at the top of your web browser. The URL will always begin with https://payroll.payworks.ca. Look at the screen shots below for your browser type to see how you can determine if you are on a legitimate Payworks site.