About Us

Product Manager, HRIS (Winnipeg, MB )

Posted: Dec 4, 2018
Employment Status: Full-time - Permanent
Geographic Territory: Based in Winnipeg, Manitoba

Payworks is Canada’s fastest growing workforce management solutions provider and a multi-year winner of Canada’s Best Managed Companies. With over 19,000 clients from coast to coast and more than 300 employees, we currently have some exciting opportunities on our Product Management team for the right candidate.

WORLD-CLASS PRODUCTS – IT’S WHAT WE DO Payworks develops proprietary, integrated cloud-based products in the payroll, human resources and time and attendance space. We create, deploy and maintain our own solutions; this requires a talented team who are excellent critical thinkers/problem solvers and are driven to create products that work better while understanding and communicating customer needs.
COLLABORATE & INNOVATE – IT’S WHAT YOU’LL DO

• Make great products even better - Engage in a wide range of customer needs analysis, market research and HRIS competitive research to enhance the user experience down to the details. Building off your prior Product and Human Resource knowledge, you will be able to define market problems, market segmentation, create business cases and prioritize solution requirements.
• Lead the way - Team up with Business Analysts and Technical Leads to manage and direct the product roadmap for a variety of HR products by analyzing trade-offs between usability, performance needs, time to market and development costs. You will create and manage the organizational readiness plans required to successfully release the HRIS products.
• Creatively solve problems - Review interesting and complex challenges presented by the business and engage with team members to come up with the best solutions to those business problems. You will play an essential role in the strategy, design and development of Payworks HR products.
• Work with a team - Support, cooperate and create with cross-functional teams and implement technical solutions that adhere to Payworks’ internal quality standards. You will collaborate with User Experience/User Interface Specialists to ensure an intuitive user experience. We feel that exceptional and inventive development comes naturally to teams that are having fun and working together.
• Foster continuous learning - As a subject matter expert, you will assist our technical writers to create product bulletins and how-to guides. You will also facilitate roadmap and product demonstrations to our customers and internal staff.

WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary and comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• Flexible working hours and no dress code.
• Free parking and employee gym onsite including regularly scheduled fitness classes.
• Modern office custom-designed for development work with smart collaboration space.
• Community-minded culture – Receive a paid day off per year to volunteer and lots of opportunity to “Pay it Forward”.
• Cool perks – Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us on Twitter to see why our employees and clients choose @PayworksInc.

MUST-HAVE QUALIFICATIONS

• Bachelor’s Degree in relevant field of study and/or equivalent combination of education and experience is required.
• Previous experience leading and collaborating with a team.
• Previous experience performing HR functions as a leader or manager and working closely with the Human Resources team.
• Previous exposure to working with various HRIS(s).
• Project management skills with the ability to lead and influence teams.
• Experience in analysis and research methods and documenting the business process.
• Excellent verbal and written communication skills.

BONUS SKILL SETS

• Previous experience working as a Human Resources Professional.
• Experience delivering training and presentations to target audiences.
• Experience with Agile methodologies

Product Support Analyst, Clock Management (Winnipeg, MB )

Posted: Dec 3, 2018
Employment Status: Full-time - Permanent
Geographic Territory: Based in Winnipeg, Manitoba

Payworks is Canada’s fastest growing workforce management solutions provider and a multi-year winner of the Canada’s Best Managed Companies program. With over 19,000 clients from coast to coast and more than 300 employees, we currently have an exciting opportunity on our Product Support team for the right candidate.

The Product Support Analyst, Clock Management will be responsible for handling and resolving incoming customer support incidents regarding biometric clocks and managing clock inventory. The Product Support Analyst, Clock Management will have strong interpersonal skills and work directly with our customers to answer questions and resolve issues related to biometric clocks in the customer’s environment. The Product Support Analyst, Clock Management must be well organized and have a technical background to order clocks, configure, ship, receive, return and manage clock inventory.

WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary and comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• Flexible working hours and no dress code.
• Free parking and employee gym onsite including regularly scheduled fitness classes.
• Community-minded culture – Receive a paid day off per year to volunteer and lots of opportunity to “Pay it Forward”.
• Cool perks – Annual Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us on Twitter to see why our employees and clients choose @PayworksInc.

KEY RESPONSIBILITIES

• Answering calls, emails, or web portal requests, gathering details from the customer, analyzing and diagnosing potential causes for reported issues, and ultimately taking actions that resolve reported issues.
• Documenting activities in case notes, supplying relevant technical and non-technical information.
• Ordering new biometric clocks, receiving, unpacking, configuring, packing, and shipping clocks and related hardware.
• Managing clock inventory, orders and billing.
• Assistance in installation and troubleshooting of Payworks Time and Attendance software.
• Involved in other Payworks products support activities as assigned.

QUALIFICATIONS & EXPERIENCE

• A minimum of a collegiate degree/certificate, or professional technical certifications in a related area, or equivalent work experience (at least 1 year).
• Knowledge of networking concepts and architectures.
• Knowledge or experience with Microsoft security and networking concepts and architectures.
• Knowledge of Windows desktop and server OS (Windows 7, 8, 10, Server 2008, 2012).
• Excellent verbal and written communication skills, and experience dealing with customers directly.
• Highly organized with good troubleshooting and problem solving skills.
• Prior experience with supporting biometric clocks and knowledge of SQL queries would be an asset. .
• Ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users. .
• Ability to lift 35lbs

Application Security Developer (Winnipeg, MB )

Posted: Dec 3, 2018
Employment Status: Full-time - Permanent
Geographic Territory: Based in Winnipeg, Manitoba

Payworks is a leading workforce management solutions provider and a multi-year winner of Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated, committed to developing world-class products and providing a progressive workplace culture. With over 19,000 clients from coast to coast and more than 300 employees, we currently have an exciting opportunity on our Information Security team for the right candidate.

Position Details

The Application Security Developer will work to protect our clients’ data. As part of the Corporate Security Team, the Application Security Developer will do vulnerability assessments and secure code reviews. The Application Security Developer will work closely with the development team to follow the software development life cycle when releasing new code into the environment and to foster a culture of information security.

WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary and a comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• Flexible working hours and no dress code.
• Free parking and employee gym onsite including regularly scheduled fitness classes.
• Modern office custom-designed for development work with smart collaboration space.
• Community-minded culture – Receive a paid day off to volunteer and lots of opportunity to “Pay it Forward” .
• Fun atmosphere – How good are you at Laser Tag? Have you ever played Giant Jenga? Are you an expert at foosball? You may just have what it takes to complete in our Dev Olympics.
• Cool perks – Annual Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more! .
• Follow us on Twitter to see why our employees and clients choose @PayworksInc.

KEY RESPONSIBILITIES

• Identify and remediate potential risks, threats, vulnerabilities and exploits through secure code review and penetration testing.
• Configure signatures for Web Application Firewalls(s) .
• Develop and implement tools to help developers avoid security vulnerabilities.
• Contribute to driving security awareness and knowledge among the developers and product teams.
• Ensure development teams are well-trained in application security and secure development processes.
• Contribute to writing parsers and correlation rules in our Security Information and Event Management tool.
• Assist the development team in hardening corporate applications and webservers as applicable.
• Report on the state of application security risks to the business.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in Computer Science, BIT–Application Development Diploma or related studies and/or equivalent combination of education and experience is required.
• 3-5 years of programming experience with an advanced understanding of security industry processes.
• Advanced understanding of MICROSOFT.NET (VB/C#), ASP.NET and Git source control.
• Familiarity with MICROSOFT SQL Server, T-SQL Queries, Jira and Confluence.
• Strong analytical and troubleshooting skills.
• Strong understanding of secure coding best practices.
• Previous programming experience with an advanced understanding of industry processes.
• Project management skills with the ability to demonstrate resourcefulness in the use of available tools and support resources.
• CISSP certification considered an asset.

Spécialiste du service / de la mise en application - Bilingue (St. Laurent, QC )

Posted: Nov 30, 2018
Employment Status: Full-time - Permanent
Geographic Territory: Based in St. Laurent, Quebec

Nous sommes actuellement à la recherche d’un spécialiste du service / de la mise en application pour notre bureau situé à St. Laurent, QC.

Le spécialiste du service / de la mise en application répond aux attentes des nouveaux clients en leur offrant un niveau de service élevé et du soutien pour satisfaire leurs besoins. Le titulaire du poste se charge de la configuration des solutions de gestion de la main-d'œuvre de Payworks pour les nouveaux clients, les soutient dès la clôture de la vente et établit avec eux de solides relations client / fournisseur. Le spécialiste du service / de la mise en application détermine les besoins des clients et communique les problèmes ou occasions liés aux demandes du client à l’équipe interne responsable.

POURQUOI CHOISIR PAYWORKS

• Salaire de base concurrentiel et programme d’avantages sociaux complet.
• Excellent régime de retraite financé en partie par les cotisations de l’employeur.
• Culture axée sur la collectivité - une journée payée par année pour faire du bénévolat et de nombres occasions de « donner au suivant ».
• Avantages considérables : subvention annuelle pour le bien-être, carte de membre Costco, prestations de congé parental, horaire flexible et plus encore!
• Suivez-nous sur Twitter pour connaître les raisons pour lesquelles nos employés et nos clients choisissent @PayworksInc.

PRINCIPALES RESPONSABILITÉS

• Répondre en français et en anglais aux appels et courriels des clients et les aider à réaliser leurs projets et en assumer la pleine responsabilité tout en s’assurant de leur satisfaction complète.
• Établir les besoins des clients à l’aide de techniques efficaces, d’une écoute active et de compétences en communication.
• Se charger de la configuration de la base de données et de l’entrée des données en portant une attention particulière aux détails et en se fondant sur les exigences relatives à chaque client.
• Exécuter une analyse des besoins pour découvrir ceux des clients à l’aide de questionnaires, de techniques efficaces, d’une écoute active et de compétences en communication.
• Faciliter la mise en application, de l’entrée des données jusqu’à la livraison de l’équipement.
• Mettre en relation l’utilisateur du système avec le client administrateur du produit de Payworks.
• Consulter le personnel responsable de la vente pour la gestion des relations avec les clients actuels et potentiels, de la présentation des produits à la clôture de la vente jusqu’à la configuration de l’application pour le client.
• Communiquer efficacement avec les secteurs fonctionnels de Payworks, regroupant toutes les ressources disponibles pour la croissance des affaires et l’atteinte des objectifs de l’entreprise.

QUALIFICATIONS ET EXPÉRIENCE

• Parler couramment le français et l’anglais.
• Posséder des compétences en communication verbale pour communiquer efficacement ainsi que des compétences en communication écrite pour produire une correspondance brève dans les deux langues.
• Maîtriser l’utilisation d’un ordinateur de bureau et posséder des compétences techniques et la capacité de résoudre des problèmes logiques.
• Une expérience antérieure en service à la clientèle et mise en application de systèmes serait un atout.

Service/Implementation Specialist - Bilingual (St. Laurent, QC )

Posted: Nov 30, 2018
Employment Status: Full-time - Permanent
Geographic Territory: Based in St. Laurent, Quebec

We currently have an opportunity for a Service/Implementation Specialist - Bilingual working out of Saint Laurent, Quebec.

Payworks is Canada’s fastest growing workforce management solutions provider and a multi-year winner of the Canada’s Best Managed Companies program. With over 19,000 clients from coast to coast and more than 300 employees, we currently have an exciting opportunity on our Client Service Team for the right candidate.

The Service / Implementation Specialist manages new client expectations with a high level of service and support in response to their needs. The incumbent will manage the set-up of any of Payworks workforce management solutions for new customers, taking them from the close of the sale and building an effective client / provider relationship. The Service / Implementation Specialist will interpret and determine the needs of the client and recommend or refer any issues or opportunities which arise from client queries, to the appropriate internal team.
WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary and comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• Flexible working hours and no dress code.
• Free parking and employee gym onsite including regularly scheduled fitness classes.
• Community-minded culture – Receive a paid day off per year to volunteer and lots of opportunity to “Pay it Forward”.
• Cool perks – Annual Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us on Twitter to see why our employees and clients choose @PayworksInc.

Key Responsibilities:

• Answer and assume full responsibility of French and English incoming client calls, e-mails, or projects, while ensuring complete customer satisfaction
• Uncover client needs through the use of effective probing techniques, active listening, and communication skills.
• Administer database set-up and input data with keen attention to detail using the product input requirements specific to each client.
• Administer needs analysis to uncover client needs through the use of questionnaires, effective probing techniques, active listening, and communication skills.
• Facilitate completion of implementation, from data entry to equipment delivery.
• Initiate the system user relationship with the client administrator of Payworks product.
• Liaise with Sales personnel in managing the prospect / client relationship from introduction to sale closure and effective / easy client setup.
• Communicate effectively with all functional areas of Payworks pulling together all resources available to grow the business and meet company objectives.
• Consistently provide superior customer service to all clients.

Qualifications & Experience:

• You will be fluent in both French and English.
• You have the verbal communication skills to communicate effectively and the written communication skills to produce succinct correspondence in both languages.
• You possess strong desktop PC skills and technical and logical problem solving abilities.
• Previous bilingual customer service or systems implementation experience would be an asset.

Implementation Specialist (Toronto, ON )

Posted: Nov 28, 2018
Employment Status: Full-time - Permanent
Geographic Territory: Based in Toronto, Ontario

Payworks is Canada’s fastest growing workforce management solutions provider and a multi-year winner of the Canada’s Best Managed Companies program. With over 19,000 clients from coast to coast and more than 300 employees, we currently have an exciting opportunity on our Implementation team for the right candidate.

The Payworks Implementation Specialist manages new client expectations with a high level of service and support in response to implementation needs, regardless of account complexity. This Implementation Specialist will focus primarily on time management implementations. With an accelerated understanding of workforce management demands, the Implementation Specialist interprets and determines the needs of the client while using project management skills to complete implementation effectively and efficiently.

Your key responsibilities will be:

• Monitor the setup calendar for new accounts accordingly by sales region, determining and prioritizing implementation timelines.
• Administer database set-up and input data with keen attention to detail.
• Administer needs analysis to uncover client needs through the use of questionnaires, effective probing techniques, active listening, and communication skills. Identify any issues or opportunities which arise from client queries.
• Gather and use the product input requirements specific to each client, enter information and data to maintain integrity that affects the product efficiency and reliability.
• Facilitate completion of implementation, from data entry to equipment delivery.
• Initiate the system user relationship with the client administrator of Payworks product.
• Liaise with Sales personnel in managing the prospect / client relationship from introduction to sale closure and effective / easy client setup.
• Communicate effectively with all functional areas of Payworks pulling together all resources available to grow the business and meet company objectives .

Why you should choose Payworks:

• Competitive base salary and comprehensive benefits plan
• Excellent pension plan with employer contributions
• Community-minded culture – Receive a paid day off to volunteer and lots of opportunity to “Pay it Forward”
• Cool perks – Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us to see why our employees and clients choose @Payworks

Qualifications & Experience:

• Post-secondary degree or diploma or related and/or equivalent combination of education and experience.
• Minimum 3 years previous Implementation experience or experience with workforce management system administration.
• Strong planning and organizational skills with the ability to handle multiple demands concurrently.
• Strong needs analysis skills with the ability to effectively present and discuss intangible services and solutions with clients.
• Well-organized with the ability to travel to client locations, work independently, and demonstrate resourcefulness.
  
  
  
  
  
  

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