About Us

Product Manager, HRIS (Winnipeg, MB )

Posted: Oct 23, 2018
Employment Status: Full-time - Permanent
Geographic Territory: Based in Winnipeg, Manitoba

Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated, committed to developing world-class products and providing a progressive workplace culture. With over 18,000 clients from coast to coast and more than 275 employees, we currently have an exciting opportunity on our Product Management team for the right candidate.

Position Details

The Product Manager, HRIS will be responsible for developing the product requirements for the Human Resources (HR) line of business, and must possess a thorough understanding of the HR Information System (HRIS) market space and functionality, as well as HR processes and practices. The Product Manager, HRIS will bring a strategic perspective to the role and be able to define market problems, market segmentation, create business cases, understand and communicate customers’ needs, work directly with the HR Business Analyst and HR Technical Lead to define and prioritize the solution requirements, and demonstrate the resulting products to our customers and internal staff.

WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary and comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• Flexible working hours and no dress code.
• Free parking and employee gym onsite including regularly scheduled fitness classes.
• Modern office custom-designed for development work with smart collaboration space.
• Community-minded culture – Receive a paid day off per year to volunteer and lots of opportunity to “Pay it Forward”.
• Cool perks – Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us on Twitter to see why our employees and clients choose @PayworksInc.

KEY RESPONSIBILITIES

• Engage in a wide range of customer needs analysis, market research, and HRIS competitive research to distinguish underlying true needs from user requests, across market segments.
• Establish the business case, product pricing, product releases, and distribution channels for the HRIS solutions.
• Collaborate with customers and Payworks stakeholders to analyze information needs and functional requirements to create and update HR requirement documents and prioritize requirements.
• Collaborate with the User Experience/User Interface specialist to ensure an intuitive user experience.
• Collaborate with the Business Analyst and Technical Lead roles to manage the product backlog by analyzing trade-offs between usability, performance needs, time to market, development cost, serviceability and other potential considerations.
• Create product help files, product bulletins, presentations and how-to guides.
• Create and manage the organizational readiness plans required to successfully launch the HRIS products and perform product demonstrations and roadmap presentations to customers.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in relevant field of study and/or equivalent combination of education and experience is required.
• Minimum of three years’ experience in Human Resources or experience managing employees, with exposure to various HRIS.
• CPHR would be considered an asset.
• Experience in analysis and research methods.
• Excellent verbal and written communication skills, plus experience delivering training and presentations to target audiences.
• Experience with business process documentation/requirements.
• Project management skills with the ability to use available tools.
• Understanding of the Agile software development life cycle and best practices would be an asset.

Product Analyst, Shared Services (Winnipeg, MB )

Posted: Oct 23, 2018
Employment Status: Full-time - Permanent
Geographic Territory: Based in Winnipeg, Manitoba

Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated, committed to developing world-class products and providing a progressive workplace culture. With over 18,000 clients from coast to coast and more than 275 employees, we currently have an exciting opportunity on our Product Management team for the right candidate.

Position Details

The Product Analyst, Shared Services will be responsible for the products that are shared across the major lines of business, such as the Employee Self Service application, Portal, Analytics, Reporting, and Enabling Services. The successful candidate must possess a thorough understanding of product management and general knowledge of Payroll, HR, and Workforce Management product functions. The Product Analyst, Shared Services, will bring a customer perspective to the role, be able to understand Payworks market space, communicate customers’ needs, and demonstrate the resulting products to internal and external clients. The Product Analyst, Shared Services will work directly with other Product Managers, Business Analysts and Technical Leads to define and prioritize the shared services solution requirements.

WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary and comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• Flexible working hours and no dress code.
• Free parking and employee gym onsite including regularly scheduled fitness classes.
• Modern office custom-designed for development work with smart collaboration space.
• Community-minded culture – Receive a paid day off per year to volunteer and lots of opportunity to “Pay it Forward”.
• Cool perks – Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us on Twitter to see why our employees and clients choose @PayworksInc.

KEY RESPONSIBILITIES

• Engage in a wide range of customer needs analysis, market research and competitive research to distinguish underlying true needs from user requests.
• Collaborate with customers and Payworks stakeholders to analyze information needs and functional requirements to create and update requirement documents and prioritize requirements.
• Collaborate with the User Experience/User Interface specialist to ensure an intuitive user experience.
• Collaborate with the Product Managers, Business Analysts and Technical Lead roles to analyze trade-offs between usability, performance needs, time to market, development cost, serviceability and other potential considerations for the shared services products.
• Collaborate with the Business Analyst and Technical Lead roles to manage the product backlog by analyzing trade-offs between usability, performance needs, time to market, development cost, serviceability and other potential considerations.
• Create product help files, product bulletins, presentations and how-to guides.
• Create and manage the organizational readiness plans required to successfully roll out product releases and perform product demonstrations and roadmap presentations to customers.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in a relevant field of study and/or equivalent combination of education and experience..
• Minimum of three years’ work experience working with Payroll, HR and Workforce Management systems.
• Experience in analysis and research methods.
• Experience in analysis and research methods.
• Excellent verbal and written communication skills, plus experience delivering training and presentations.
• Experience with business process documentation/requirements.
• Project management skills with the ability to use available tools.
• Understanding of the Agile software development life cycle and best practices would be an asset.

CRM Manager (Winnipeg, MB )

Posted: Oct 22, 2018
Employment Status: Full-time - Permanent
Geographic Territory: Based in Winnipeg, Manitoba

Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated, committed to developing world-class products and providing a progressive workplace culture. With over 18,000 clients from coast to coast and more than 275 employees, we currently have an exciting opportunity on our Service team for the right candidate.

Position Details
The CRM Manager is responsible for the design, optimization, and continuous improvement of a leading-edge customer relationship management tool. Partnering closely with key internal and external stakeholders, the CRM Manager understands Payworks’ internal systems and processes, our customer experience, and the various roles within the business. As CRM Manager you will be accountable for gathering requirements, preparing proposals, and creating launch strategies that take into account the integration of dependencies such as other systems, databases, strategic business initiatives, intended audience (user adoption), and service models.

KEY RESPONSIBILITIES

• Design and manage the Payworks CRM strategy based on the strategic vision of the customer journey outlined by primary stakeholders.
• Consult with sales and service teams to arm staff with a tool that allows them to augment their effectiveness in their roles.
• Partner with the Sales and Service leadership teams to understand the future vision and to identify/recommend specific CRM roadmap tactics/strategies. Validate that we have internal alignment between CRM functionality and process efficiencies.
• Partner with internal departments on data integration and the elimination of paper files. Ensure the overall strategy is fully synchronized with Development and Product Support.
• Provide business intelligence and subject matter expertise, in consultation with vendor and independent research. Research future internal capabilities by networking with other CRM power users/innovation experts and manage the strategic business relationship with the external CRM vendor.
• Create role-specific dashboards and workflow solutions that will enable high performance (internally), and drive customer satisfaction. Ensure linkages to internal operations, such as audit, pricing, and customer setup.
• Design and recommend customer CRM-Campaign (targeted marketing) strategies, in partnership with Sales/Service/Marketing. This could include automation, intelligent marketing, and product promotion (new and existing customers).
• Partner with business leaders and learning and development specialist(s) on training deliverables.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in relevant field of study and/or equivalent combination of education and experience.
• Minimum of five year’s work experience with exposure to a CRM.
• Experience in project management.
• Experience with business process documentation/requirements.
• The candidate will be an innovative thinker, with the ability to:
  1. Formulate the best solutions for day-to-day development issues,and;
  2. Anticipate potential disruptions/impacts before they are realized,and;
  3. Drive initiatives and projects forward with confidence (both consultative and independent).
• Clear and concise communication skills, with experience training and presenting to both small and large audiences.
• Proficient with office applications, technically strong and detail-oriented.
• Strong business acumen.
• Ability to move and produce deliverables at a thoughtful yet fast pace.

WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary and comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• Flexible working hours and no dress code.
• Free parking and employee gym onsite including regularly scheduled fitness classes.
• Community-minded culture – Receive a paid day off per year to volunteer and lots of opportunity to “Pay it Forward”.
• Cool perks – Annual Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us on Twitter to see why our employees and clients choose @PayworksInc.