About Us

Client Services Representative (Winnipeg, MB )

Posted: Aug 15, 2017
Employment Status: Full-time - Permanent
Geographic Territory: Based in Winnipeg, Manitoba

Payworks is Canada’s fastest growing workforce management solutions provider and a multi-year winner of the Canada’s Best Managed Companies program. With over 15,000 clients from coast to coast and more than 220 employees, we currently have an opportunity for a Client Service Representative(s) working out of our Head office in Winnipeg.

The successful candidate(s) will be responsible for the effective management of client expectations, promotion of a high level of client care and support in their response to client enquires.

Payworks takes pride in delivering superior customer service to our clients across Canada. We are committed to providing opportunities for personal growth and development that encourage associates to excel and make a real difference throughout their career.

WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary and comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• No dress code.
• Free parking and employee gym onsite including regularly scheduled fitness classes.
• Community-minded culture – Receive a paid day off to volunteer and lots of opportunity to “Pay it Forward”.
• Cool perks – Annual Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us on Twitter to see why our employees and clients choose @PayworksInc.

KEY RESPONSIBILITIES

• Answer and assume full responsibility and ownership of incoming client calls, e-mails, or projects, while ensuring complete customer satisfaction. Answer inquiries, solve problems, and provide information regarding payroll legislation, Payworks’ products, services and policies.
• Uncover client needs through the use of effective probing techniques, active listening and communication skills. Identify any issues or opportunities which arise from client queries and act as a liaison to the appropriate internal team.
• Accurately implement changes to company set-up and input payroll data with attention to detail.
• Balance multiple client commitments against new requests in a fast paced, dynamic and fun environment.
• Train clients on payroll processes, ensuring clients are satisfied and comfortable with the use of Payworks products.
• Consistently provide superior customer service to all clients.

REQUIRED SKILLS

• Excellent verbal and written communication skills.
• Strong analytical, time management and organizational skills.
• Possess technical and logical problem solving abilities.
• Ability to work independently while demonstrating resourcefulness in the use of available tools and support resources.
• Working knowledge of Microsoft Excel, Word, Internet and Email.

. QUALIFICATIONS

• Previous Help Desk/Client Care and Payroll experience would be considered an asset. Must have strong desktop PC skills. .
• Completion of the CPA (Canadian Payroll Association) Certified Payroll Practitioner Level 1 course considered an asset..
• Ability to read, write, and speak French considered an asset.

A competitive remuneration and benefits package will be offered to the successful candidate along with a fun, friendly, and flexible working environment.

Credit Risk Analyst (Winnipeg, MB )

Posted: Aug 11, 2017
Employment Status: Full-time - Permanent
Geographic Territory: Based in Winnipeg, Manitoba

Payworks is Canada’s fastest growing workforce management solutions provider and a multi-year winner of the Canada’s Best Managed Companies program. With over 15,000 clients from coast to coast and more than 220 employees, we currently have an exciting opportunity on our Risk team for the right candidate.

The Credit Risk Analyst is responsible for determining the credit risk of new Payworks clients, monitoring existing clients for changes to their risk profile, and working through the collections and recovery processes as required. The Credit Risk Analyst is also responsible for communicating with internal and external clients using strong negotiation skills to ensure desired outcome while maintaining a positive relationship.

KEY RESPONSIBILITIES

• Assess the financial risk of customers, determine recommended payment method.
• Monitor changes to the risk profile of existing customers using internal and external resources.
• Follow-up with clients on returned payments to secure funds promptly.
• Connect with customers regarding high value variances and credit ceilings in the payroll.
• Participate in the completion of department administrative functions such as preparing risk and billing profiles.

WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary and comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• Flexible working hours and no dress code.
• Free parking and employee gym onsite including regularly scheduled fitness classes.
• Community-minded culture – Receive a paid day off per year to volunteer and lots of opportunity to “Pay it Forward”.
• Cool perks – Annual Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us on Twitter to see why our employees and clients choose @PayworksInc.

QUALIFICATIONS & EXPERIENCE

• Certified Credit Professional (CCP) Designation and/or a combination of education and experience is required.
• Ability to maintain a high level of professionalism and confidentiality during high stress situations.
• Strong time management skills, with the ability to prioritize tasks and meet tight deadlines.
• Previous customer service experience, with the ability to effectively communicate both written and verbal.
• Excellent verbal and written communication skills, and experience dealing with customers directly.
• Previous credit and collections experience is an asset.
• Bilingual (French and English) is an asset.

General Manager (Montreal, QC )

Posted: May 1, 2017
Employment Status: Full-time - Permanent
Geographic Territory: Based in Montreal, Quebec

Payworks is Canada’s fastest growing workforce management solutions provider and a multi-year winner of the Canada’s Best Managed Companies program. With over 15,000 clients from coast to coast and more than 200 employees, we currently have an exciting opportunity at our Montreal office for the right candidate.

POSITION DESCRIPTION

The General Manager will be responsible for building, leading, and mentoring a high performing team and taking the lead in contributing to the success of the region. As a participative leader this individual will be accountable for their teams’ sales goals, local service and implementation standards and the growth and development of their region.

KEY RESPONSIBILITIES

• Develop an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization.
• Develop the strategic direction of all sales, customer service and implementation activities in alignment with company objectives and purpose.
• Provide strategic direction and guidance for the team, fostering a climate conducive to superior delivery of customer service and a high level of employee engagement and morale.
• Ensure standardization of customer service policies and procedures across the organization.
• Manage key customer relationships and participate in closing strategic opportunities.
• Establish and maintain relationships with strategic business partners.
• Communicate effectively with all sales and other functional areas of Payworks pulling together all resources available to grow the business and meet company objectives.
• Create a workplace culture within the region that compliments that of Payworks and that fosters success and ongoing business and goal achievement.

MUST-HAVE QUALIFICATIONS:

• An advanced or Bachelors University degree in business and/or equivalent combination of education and Leadership experience.
• You have ten years of leadership experience in a progressively challenging role together with exposure to business development and sales.
• Experience with coaching and development of a high-performing team.
• Ability to build and maintain lasting relationships with key customers and clients.
• Ability to delegate, set expectations, and monitor progress of all direct reports
• Sound analytical thinking, planning, prioritization, and execution skills.
• Ability to initiate and model positive change.
• Demonstrated experience planning and coordinating strategic initiatives.
• Bilingual: fluent in both French and English.

Implementation Specialist (Toronto, ON )

Posted: Mar 29, 2017
Employment Status: Full-time - Permanent
Geographic Territory: Based in Toronto, Ontario

Payworks is looking for an Implementation Specialist at their Toronto office.



The Payworks Implementation Specialist manages new client expectations with a high level of service and support in response to implementation needs, regardless of account complexity. This Implementation Specialist will focus primarily on time management implementations. With an accelerated understanding of workforce management demands, the Implementation Specialist interprets and determines the needs of the client while using project management skills to complete implementation effectively and efficiently.

Your key responsibilities will be:

• Monitor the setup calendar for new accounts accordingly by sales region, determining and prioritizing implementation timelines.
• Administer database set-up and input data with keen attention to detail.
• Administer needs analysis to uncover client needs through the use of questionnaires, effective probing techniques, active listening, and communication skills. Identify any issues or opportunities which arise from client queries.
• Gather and use the product input requirements specific to each client, enter information and data to maintain integrity that affects the product efficiency and reliability.
• Facilitate completion of implementation, from data entry to equipment delivery.
• Initiate the system user relationship with the client administrator of Payworks product.
• Liaise with Sales personnel in managing the prospect / client relationship from introduction to sale closure and effective / easy client setup.
• Communicate effectively with all functional areas of Payworks pulling together all resources available to grow the business and meet company objectives .

Why you should choose Payworks:

• Competitive base salary and comprehensive benefits plan
• Excellent pension plan with employer contributions
• Community-minded culture – Receive a paid day off to volunteer and lots of opportunity to “Pay it Forward”
• Cool perks – Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us to see why our employees and clients choose @Payworks

Qualifications & Experience:

• Post-secondary degree or diploma or related and/or equivalent combination of education and experience.
• Minimum 3 years previous Implementation experience or experience with workforce management system administration.
• Strong planning and organizational skills with the ability to handle multiple demands concurrently.
• Strong needs analysis skills with the ability to effectively present and discuss intangible services and solutions with clients.
• Well-organized with the ability to travel to client locations, work independently, and demonstrate resourcefulness.
  
  
  
  
  
  

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