About Us

Service/Implementation Specialist – Bilingual (St. Laurent, QC )

Posted: Jun 14, 2019
Employment Status: Full-time - Permanent
Geographic Territory: Based in St. Laurent, Quebec

We currently have an opportunity for a Service/Implementation Specialist - Bilingual working out of St-Laurent, Quebec.



Payworks is Canada’s fastest growing workforce management solutions provider and a multi-year winner of the Canada’s Best Managed Companies program. With over 19,000 clients from coast to coast and more than 300 employees, we currently have an exciting opportunity on our Client Service Team for the right candidate. The Service / Implementation Specialist manages new client expectations with a high level of service and support in response to their needs. The incumbent will manage the set-up of any of Payworks workforce management solutions for new customers, taking them from the close of the sale and building an effective client / provider relationship. The Service / Implementation Specialist will interpret and determine the needs of the client and recommend or refer any issues or opportunities which arise from client queries, to the appropriate internal team.
WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary and comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• Flexible working hours and no dress code.
• Free parking and employee gym onsite including regularly scheduled fitness classes.
• Community-minded culture – Receive a paid day off per year to volunteer and lots of opportunity to “Pay it Forward”.
• Cool perks – Annual Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us on Twitter to see why our employees and clients choose @PayworksInc.

Key Responsibilities:

• Answer and assume full responsibility of French and English incoming client calls, e-mails, or projects, while ensuring complete customer satisfaction
• Uncover client needs through the use of effective probing techniques, active listening, and communication skills.
• Administer database set-up and input data with keen attention to detail using the product input requirements specific to each client.
• Administer needs analysis to uncover client needs through the use of questionnaires, effective probing techniques, active listening, and communication skills.
• Facilitate completion of implementation, from data entry to equipment delivery.
• Initiate the system user relationship with the client administrator of Payworks product.
• Liaise with Sales personnel in managing the prospect / client relationship from introduction to sale closure and effective / easy client setup.
• Communicate effectively with all functional areas of Payworks pulling together all resources available to grow the business and meet company objectives.
• Consistently provide superior customer service to all clients.

Qualifications & Experience:

• You will be fluent in both French and English.
• You have the verbal communication skills to communicate effectively and the written communication skills to produce succinct correspondence in both languages.
• You possess strong desktop PC skills and technical and logical problem solving abilities.
• Previous bilingual customer service or systems implementation experience would be an asset.

Sales Consultant (Quebec, QC )

Posted: Jun 14, 2019
Employment Status: Full-time - Permanent
Geographic Territory: Based in Quebec, Quebec

We are currently hiring a sales consultant for our office in Quebec City, QC. Payworks is Canada’s fastest growing workforce management solutions provider and a multi-year winner of the Canada’s Best Managed Companies program. With over 20,000 clients from coast to coast and more than 300 employees, we currently have an exciting opportunity on our Sales team for the right candidate.

WORLD-CLASS PRODUCTS – IT’S WHAT WE DO
Payworks develops proprietary, integrated cloud-based products in the payroll, human resources and time and attendance space. We create, deploy and maintain our own solutions for our clients; these solutions require a talented team of sales professionals, who are driven to succeed by matching clients with our products.

POSITION DESCRIPTION
The Payworks Sales Representative will establish, generate and develop business relationships with prospective and current clients representing Payworks products from Payroll to HRMS, Employee Time Management along with Employee Self Service. The Sales Consultant will represent these workforce management solutions to Canadian business in in the Montréal area.

KEY RESPONSIBILITIES

• Achieve and exceed quarterly and annual quotas through territory analysis, accurate sales forecasting and executing sales strategies by prospecting new business and developing client relationships.
• Provide a knowledgeable and well versed representation of all products and Services offered by Payworks in conducting product presentations to clients and prospects. Attend trade shows and conventions as a representative of Payworks.
• Prepare and deliver quotes and proposals to prospects as a representative of Payworks capitalizing on all opportunities to close sales.
• Liaise with Implementation personnel in managing the prospect / client relationship from introduction to sale closure and effective / easy client setup.
• Communicate effectively with all sales and other functional areas of Payworks pulling together all resources available to grow the business and meet company objectives.

WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary plus bonus and commission and comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• Community-minded culture – Receive a paid day off to volunteer and lots of opportunity to “Pay it Forward”.
• Cool perks – Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us to see why our employees and clients choose @PayworksInc.

MUST-HAVE QUALIFICATIONS:

• You will be fluent in both French and English.
• Business Administration degree or diploma or equivalent combination of education and experience.
• Minimum 2+ years’ experience in an outside sales role coupled with experience in Payroll, HR solutions or Employee Time Management in a sales or service capacity.
• Strong needs analysis and advocacy skills with the ability to effectively determine, present and discuss win-win solutions.
• Must be a proven closer of new and additional products and service sales.
• Excellent verbal and written communication skills, plus experience delivering training and presentations to target audiences.
• Well-organized with the ability to work independently, demonstrating resourcefulness and always maintaining professionalism.

Information Security Analyst (Winnipeg, MB )

Posted: Jun 12, 2019
Employment Status: Full-time - Permanent
Geographic Territory: Based in Winnipeg, Manitoba

Payworks is Canada’s fastest growing workforce management solutions provider and a multi-year winner of the Canada’s Best Managed Companies program. With over 20,000 clients from coast to coast and more than 300 employees, we currently have some exciting opportunities on our Information Security team for the right candidate.

You are a motivated, energetic, driven for success and results oriented team player. Responsible for using an analytical thought process and sound judgment in executing daily analyst activities. Leveraging industry leading security technologies, this role is the first line of defense against information security threats. You will be responsible for identifying and immediately responding to such risks with a strong attention to detail and technical/investigative mindset. This will include the monitoring of Payworks IT infrastructure and associated alerts as well as responding to tickets and other requests from outside the Corporate Security Team.

Your key responsibilities will be:

• Deploy and administer intrusion detection/prevention systems, firewalls, network devices, physical security sensors, and various security related computer systems.
• Maintain and monitor sensors and data sources to ensure all security events are being logged, monitored, correlated, and escalated to the appropriate parties.
• Conduct and utilize vulnerability scans, intrusion detection appliances, collation reports, failed logins, and various system activity tools to analyze security related events, develop solutions or escalate to other Payworks teams to define preventive activities.
• Conduct penetration testing and social engineering campaigns.
• Respond to security related incident tickets and events, develop solutions to prevent occurrences and enforce security policies and procedures.
• Participate in projects as assigned to ensure security requirements are met and development is in accordance with current policies, standards, and guidelines.
• Other duties as assigned.

Qualifications & Experience:

• University Degree or College degree within the IT field.
• Previous experience in a similiar role considered a strong asset
• Strong analysis skills, organizational and documentation skills.
• Sound technical knowledge related to system and network security.
• Familiarity with tools and techniques related to detecting intrusions and system vulnerabilities.
• Excellent verbal and written communication and customer service skills.
• Penetration testing, and vulnerability assessment experience.
• Certifications in IT Security are considered to be an asset.
• Experience with any of the following vendors, tools or products considered an asset: LogRhythm, TCP dump, Wireshark, WatchGuard NGFW, Palo Alto Networks, Cisco, HP, McAfee, Nessus, Whitehat Sentital, Burpsuite, Rapid7 products, Proofpoint, Proof Point, Netscaler Web Application Firewalls.

Sales Support Associate (Etobicoke, ON )

Posted: Jun 4, 2019
Employment Status: Full-time - Permanent
Geographic Territory: Based in Etobicoke, Ontario

Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated, committed to developing world-class products and providing a progressive workplace culture. With over 20,000 clients from coast to coast and more than 300 employees, we currently have an exciting opportunity on our Sales Team for a Sales Support Associate.

The Sales Support Associate will be the first point of contact for existing and prospective clients in the Eastern region and will be required to assist callers with professionalism, integrity and a high quality of customer service. The Sales Support Associate will take an active role in our value add sales campaigns and will assist in providing vacation coverage for Sales Consultants. This role will also be responsible for providing day to day administrative support to the region which will include data analysis & reporting as well as assisting the implementation team when required.

WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary and comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• Flexible working hours and no dress code.
• Free parking.
• Modern office space.
• Community-minded culture – Receive a paid day off per year to volunteer and lots of opportunity to “Pay it Forward”.
• Cool perks – Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us on Twitter to see why our employees and clients choose @PayworksInc.

KEY RESPONSIBILITIES

• Provide administrative support to the Regional Vice President and Sales Manager, maintaining up to date sales tools, CRM and other resources.
• Answering phones, directing clients’ queries and questions, and promptly relaying messages.
• Deliver to call-in prospects a quick needs analysis, answer their questions and elaborate upon our solutions. Accurately track and forward all connections to the appropriate Sales Consultant based on prospect category and territory.
• Working with the team on the value add program for the Eastern Region including conducting calls to existing clients, providing information to clients, tracking all activity, funneling leads for additional services to the sales team and providing feedback to the management team on call outcomes.
• Supporting the local sales team by providing coverage for short term absences to ensure client and prospect enquiries are handled effectively.
• Create and maintain reports for tracking and analysis of sales activities, territory analysis, campaign tracking and sales summaries.
• Participate in regular testing of our Disaster Recovery processes.
• Support the local implementation team with data entry of client information as required.

Qualifications&Experience

• Excellent verbal and written communication skills.
• Post-secondary education in a business program coupled with a desire to develop a career in sales.
• Ability to effectively manage incoming and outgoing calls in a professional manner.
• Working knowledge in CRM software and Microsoft Office with a proficiency in word and excel.
• Demonstrated problem-solving and decision-making ability.
• Ability to work independently while demonstrating resourcefulness in the use of available tools and support resources.
• Strong attention to detail and organizational skills.