About Us

Client Service Representative (Montreal, QC )

Posted: May 20, 2021
Employment Status: Full-time - Permanent
Geographic Territory: Based in Montreal, Quebec

Payworks is Canada’s fastest growing workforce management solutions provider and a multi-year winner of Canada’s Best Managed Companies program. With clients of all sizes from coast to coast and more than 300 employees, we currently have an opportunity for a Client Service Representative working out of our Saint-Laurent, Quebec office.

POSITION DESCRIPTION

The Client Service Representative collaborates with clients to manage their payroll using Payworks product and provide support in response to their needs. As part of the Service team, the Client Service Representative will use their communication, attention to detail and problem-solving abilities to create long-lasting relationship with our clients.

The successful candidate will be an empathetic, dynamic and energetic individual who is able to effectively manage client expectations, provide a high level of client care and support when responding to client enquires.

KEY RESPONSIBILITIES

• Build client relationships - Payworks takes pride in delivering superior client service to businesses across Canada, you will provide advice and guidance on our product and payroll legislation through our dedicated service model. You will uncover client needs using effective probing techniques, active listening, and communication skills. Achieve and exceed quarterly and annual quotas through territory analysis, accurate sales forecasting and executing sales strategies by prospecting new business and developing client relationships.
• Work with a team - As well as assuming full responsibility and ownership of incoming client calls, e-mails, or projects. You will also be part of a bigger picture in order to ensure complete client satisfaction while receiving full support from your leader and colleagues.
• Make great products even better - You will identify, recommend, or refer any issues or opportunities which arise from client queries, to the appropriate internal Team, optimizing our client retention and user experience.
• Enhance your career - We are committed to providing opportunities for personal growth and development that encourage our people to excel and make a real difference throughout their career journey. Providing a solid training experience to set you for success.

WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary and comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• Flexible working hours and no dress code.
• Community-minded culture – Receive two paid days off to volunteer and lots of opportunity to “Pay it Forward”.
• Cool perks – Annual Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us on Twitter to see why our employees and clients choose @PayworksInc.

MUST-HAVE QUALIFICATIONS

• Fluent in both official languages (French/English), able to communicate effectively to produce succinct explanation and correspondence in both languages.
• Completion of the CPA and Certified Payroll Practitioner Level 1 course considered an asset.
• Communication skills, probing, active listening, writing, and verbal communication.
• Strong analytical and organizational skills.
• Possess technical and logical problem-solving abilities.
• Working knowledge of Microsoft Excel, Word, Internet and Email and strong desktop PC skills.
• Previous bilingual customer service experience would be an asset.

Payworks is committed to providing an inclusive, accessible environment, free of barriers for all employees, clients and guests, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity.

Payworks welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The Client Service Representative works out of Payworks regional office in Montreal, however to ensure the safety and wellbeing of everyone during the pandemic employees are currently working remotely. Capitalizing on technology in new ways has allowed us to connect with our clients and as a team. We continue to collaborate virtually despite being physically apart.

Sales Consultant (Toronto, ON )

Posted: May 12, 2021
Employment Status: Full-time - Permanent
Geographic Territory: Based in Toronto, Ontario

Payworks is Canada’s fastest growing workforce management solutions provider and a multi-year winner of the Canada’s Best Managed Companies program. We currently have an exciting opportunity on our Infrastructure team for the right candidate.

POSITION DETAILS

The Payworks Sales Consultant will establish, generate and develop business relationships with prospective and current clients representing Payworks products from Payroll to HRMS, Employee Time Management along with Employee Self Service. The Sales Consultant will represent these workforce management solutions to Canadian business in Toronto.

WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary and comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• Flexible working hours and no dress code.
• Free parking.
• Community-minded culture – Receive two paid days off to volunteer and lots of opportunity to “Pay it Forward”
• Cool perks - Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us to see why our employees and clients choose @PayworksInc.

BUILD CLIENT RELATIONSHIPS – IT’S WHAT YOU’LL DO

• Make a Connection - A natural networker, you are skilled at developing and leveraging business relationships to identify new and prospective clients’ needs and pairing them with solutions. You are comfortable with cold calls and will tackle new challenges to win sales.
• Strategize and innovate – Monitoring sales metrics, you will create and implement sale strategies to capitalize on all opportunities to secure new business and exceed quarterly and annual quotas.
• Be a trusted adviser – Knowing our product will be the key to your success, you are motivated to learn and understand our product to deliver an exceptional experience to our clients. At ease with public speaking, you will conduct presentations to client and prospects and attend trade shows and conventions.
• Strengthen relationships – Support, collaborate and cooperate with cross-functional teams to manage the business relationship to provide our clients a smooth transition and to ensure we are Doing Right by People.

WHAT YOU’LL NEED TO SUCCEED

• Minimum 2+ years experience in an outside sales role preferably with experience in Payroll and Workforce Management solutions
• Self- motivated, entrepreneurial spirit
• A proven closer of new and additional product sales
• Ability to work independently as well as with a team
• Excellent verbal and written communication skills with the ability to adapt to your client

BONUS SKILL SET

• Experience with the Payworks application
• Ability to effectively determine, present and discuss win-win solutions
• Well organized with the ability to demonstrate resourcefulness and always maintaining professionalism

Payworks is committed to providing an inclusive, accessible environment, free of barriers for all employees, clients and guests, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity.

Payworks welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The Sales Consultant works out of the Payworks Office in Etobicoke, ON. To ensure the safety and wellbeing of everyone during the pandemic employees are currently working remotely. Capitalizing on technology in new ways has allowed us to collaborate as a team and continue to connect with our clients virtually despite being physically apart.

Sales & Marketing Assistant (Pitt Meadows, BC )

Posted: May 4, 2021
Employment Status: Full-time - Permanent
Geographic Territory: Based in Pitt Meadows, British Columbia

Payworks is Canada’s fastest growing workforce management solutions provider and a multi-year winner of the Canada’s Best Managed Companies program. We currently have an exciting opportunity on our Product team for the right candidate.

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

• As part of the Marketing team and reporting to the VP of Marketing, the Sales & Marketing Assistant will use their education and detailed-oriented eye to help the national Payworks sales teams and referral partners to tell the Payworks story.
• The successful candidate will be organized, service oriented, and have strong written communication and time management skills. If you are searching for an opportunity to create and deliver effective sales collateral, and to join a national sales and marketing team, this opportunity may be for you.

WHY YOU SHOULD CHOOSE PAYWORKS

• Competitive base salary and comprehensive benefits plan.
• Excellent pension plan with employer contributions.
• Community-minded culture – Receive two paid days off to volunteer and lots of opportunity to Pay it Forward.
• Flexible working hours and no dress code.
• Cool perks - Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
• Follow us to see why our employees and clients choose @PayworksInc.

COLLABORATE & COMMUNICATE – IT’S WHAT YOU’LL DO

• Coordinate between sales and marketing – Your organized nature will be a crucial asset while providing sales operations support by maintaining and creating materials such as contracts, proposals and RFPs, and supporting the sales material requests from our referral channels and partners. You’ll help our team keep marketing collateral up to date, including brochures and sales presentations. You’ll also collaborate by generating reports and set up campaigns using Hubspot and Sugar CRM to support Sales, Marketing and other stakeholders.
• Create efficiencies and help generate more leads – You’ll be responsible for working within marketing automation software to maintain contact lists and provide lead generation activity support. You’ll assist with the coordination of promotions, campaigns, and virtual events with collateral coordination and lead follow-up post-event. You’ll also maintain the internal client referral program and all other lead generation activities as required.
• Work with a team - You’ll work closely with members of the marketing and sales teams from across Canada. We focus on working efficiently while at the same time trying to have some fun. We feel exceptional and innovative performance comes naturally when we’re working alongside great people.

WHAT YOU’LL NEED TO SUCCEED

• Business administration, marketing, or related degree or equivalent combination of education and experience.
• Strong attention to detail and organizational skills with the ability to work independently.
• Exceptional writing and communication skills. Bilingual in French/English is considered an asset.
• Knowledge and experience with Adobe Creative Suite and Microsoft Office Suite.
• Previous experience with CRM tools and marketing automation software considered an asset.

Payworks is committed to providing an inclusive, accessible environment, free of barriers for all employees, clients and guests, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. Payworks welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The Sales & Marketing Assistant works out of the Pitt Meadows office and reports to the VP Marketing in Winnipeg at our head office. To ensure the safety and wellbeing of everyone during the pandemic, employees are currently working remotely. Capitalizing on technology in new ways has allowed us to connect as a team and continue to collaborate virtually despite being physically apart.